Supporting customers | RBS Remembers

RBS remembers 1914-1918

Supporting customers

The war placed immense strains on bank customers. Our banks worked hard to meet their changing needs.

Customers on active service

Customers, new and old, found their banking requirements changed significantly when they went into uniform.

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Customers in uniform

Banks offered special services to meet the needs of customers in uniform.


Imprisoned or interned customers

Customers imprisoned or interned overseas needed special support. 


Military pay agents

Some banks specialised in serving customers in the army or navy.

 

Government contractors

Businesses undertook government contracts for everything from uniforms and boots to tents and medical supplies.

 

Other business customers

Even customers in sectors not directly connected with war work were significantly affected by war conditions.

 

Farming customers

Farming underwent a lasting transformation in the course of the war.

 

Coping with government controls

The government relied on banks to exert influence over the financial affairs of the population.

 

Enemy connections

Some customers were affected by Trading with the Enemy laws, which placed controls on people connected with enemy nations.

 

Branch networks

Branches opened to serve new factories and camps, while others closed amid diminished local need and staff shortages.

 

Branches in continental Europe

One of our banks expanded its existing European business during the war, to support customers with international ties.

 

The customers’ view

Much changed in banking during the war, and banks depended on the understanding and support of customers.

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